Shipping policy

Shipping Time:

Order Processing Time: Normally within 48 business hours (before dispatch).
Transit Time: 2-8 Business Days (after dispatch). (Note: Delivery times may be extended for remote or island destinations)
Tracking: Check your tracking number in order details or email.

Note: If your order includes pre-order products, the delivery date of the pre-order products will be based on the estimated delivery time stated on the page.

We reserve the right to cancel a pending order in the event of a stock discrepancy at a warehouse source. Should this arise, an automatic refund will be actioned through the original payment method.

• Saturday and Sunday deliveries may not operate in many areas. As a result, our quoted shipping times relate to business days only, not weekends or holidays.

• We do not offer express, overnight shipping or timed deliveries in any country

• Orders cannot be delivered to PO BOX addresses or to territories.

Please note:

• Please ensure your shipping address is accurate and secure, and we strongly recommend purchasing Worry-Free Delivery at checkout. Temporary addresses (airbnb, hotels etc) should be avoided to prevent delivery failure.
  
  
• Due to limited transport provision and higher shipping costs to all islands and remote areas, orders will incur additional shipping costs and transit times, which will be confirmed by email after your order is placed.
  
  
• Our inventory is stored in multiple facilities. We do our best to ship in as few packages as possible, however orders may ship from one or more location and may arrive on different days in separate packages.